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* Suitable for candidates who are working or have access to a workplace environment

SIR30216 – Certificate III in Retail

Build on your current customer skills or further develop your knowledge with this mid level Service Skills Course that gives you the confidence to take your career to the next level.

Global Business Trainer can help you grow into your next role in Customer service, retail and people facing roles, HR, marketing, business management, events with our range if courses

Plan your future, acquire the knowledge and instill further confidence by studying in your own time, with these contemporary and highly beneficial courses.

This Certificate III in Retail course is ideal if you are looking to progress your career and provide core business skills.

Potential careers outcomes:

General clerk	Customer service advisor
Receptionist	Sales assistant
Senior sales assistant	Customer service assistant
Point of sale operator

Course Details

National Code	SIR30216
Qualification	Certificate lll in Retail
Course duration	12 months
Delivery mode	Online
Assessments	Questions, Projects, E-Portfolio of evidence and assignments

Subjects

1.	SIRXCEG001	Engage the customer	C
2.	SIRXCEG002	Assist with customer difficulties	C
3.	SIRXCEG003	Build customer relationships and loyalty	C
4.	SIRXCOM002	Work effectively in a team	C
5.	SIRXIND001	Work effectively in a service environment	C
6.	SIRXRSK001	Identify and respond to security risks	C
7.	SIRXSLS001	Sell to the retail customer	C
8.	SIRXWHS002	Contribute to workplace health and safety	C
9.	SIRRMER003	Coordinate visual merchandising activities	E
10.	SIRWSLS002	Analyse and achieve sales targets	E
11.	SIRWSLS002	Supervise and support frontline team members	E
12.	SIRXMKT001	Support marketing and promotional activities	E
13.	SIRRRTF001	Balance and secure point-of-sale terminal	E

Entry Requirements

Candidates should be working or have access to a work place environment.

It is essential that you undergo a Pre-Enrolment discussion with one of our Engagement Officers to ensure qualification suitability

Minimum education

School Certificate or equivalent or
relevant qualification or
relevant vocational experience.

Minimum age

Minimum age is 15 years. If you are under 18 your application must be signed by a parent or guardian.

Computer requirements

Students must have access to a computer/ laptop and a broadband Internet connection.

Upon enrollment, you will be allocated your own Global Business Trainer email which will provide you access to our Learning Management System and access to all of the multichannel virtual applications APPs. Our Partnership with Google Education allows for multi communications points, ‘docs’ and ‘sheets’ and video conferencing for Training sessions.

Digital Skills

Creating, saving and editing Google documents * similar to MS Word
Accessing and searching the Internet
Downloading and saving documents from websites
Uploading documents through websites
Participating in online discussions
Compressing image files

English language requirements

If English is not your first language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course.

Pathways

Students who successfully complete SIR30216 Certificate III in Retail course will be eligible for pathway into SIR40212 – Certificate IV in Retail Management

Payment Options

Step 1: Essential Pre-Enrolment Discussion

Before Payment is taken, one of our Engagement Officers will have a Pre-Enrolment Discussion with you to ensure course suitability. By clicking the Enquire Now Button and completing the form will allow us to contact you to facilitate your application.

Step 2: Application form

We are required by law to collect personal data and your Unique Student Identifier. Please ensure you visit www.usi.gov.au or provide sufficient identification for Global Business to obtain this on your behalf.

Step 3: Payment for Certificate III level is $6900

First payment of $1380 must be paid upon registration to enrol.
Scheduled payments will be no greater than $1500 in 15 day intervals

How to register

For registration, enrolment details and course enquiries Contact us and get the ball rolling!

Phone: 02 8324 1481

Phone: 1300 132 628

Email: Study@GlobalBusinessTrainer.edu.au

Terms and conditions

Upon Registration and payment of initial deposit you are enrolled in the course.

You will receive login in details at your first payment. Cancellations advised in writing within five days are eligible for a full refund minus a $25 transaction fee. This is the cooling off or grace period. Any cancellations made within day six 6 and day ten 10 will receive a full refund except an 25% administrative fee. If a course is cancelled you are entitled to a full refund.

Every effort was made to ensure this information was accurate as at March 2026. Changes may have taken place since that time. Contact the Academy of Global Business Training to confirm course details.

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Retail Training

Certificate III in Retail